SERVICES / SOLUTIONS
The combination of leading-edge technology, experience and the absolute commitment to the delivery of genuine fire and security solutions to our clients is the cornerstone of MASC’s operational philosophy.
FIRE SYSTEMS & LIFE SAFETY
Established fire and life safety solutions. Internally approved products. Extensively trained staff.
The fire detection and suppression services we provide are carefully selected from a range of leading internationally-approved and established products. Our highly skilled and experienced management and staff have undergone extensive training and certification for all the products we support. As important is the excellent support provided by our equipment supply companies, ensuring our systems are designed and installed to the highest standards.
INTEGRATED SECURITY SOLUTIONS
Cutting-edge integrated security solutions. Delivering seamlessly integrated security and IT systems.
Security infrastructure has evolved dramatically in recent years. The use of closed or proprietary systems are no longer the norm, as security becomes an intrinsic element of the overall IT infrastructure. We have invested in the development of IT experience and expertise to deliver cutting-edge integrated IP solutions for our corporate client base. Since our inception we supported a single integrated security solution being Lenel’s OnGuard® Total Security Management Solution, however, due to end user demands, we have expanded our security offering to other leading integrated security solutions such as Avigilon, C-Cure, Gallagher and Genetec. We support a limited number of products which enables us to provide a high degree of support and technical competence for the equipment. Software as a Service (SaaS) is fast becoming a popular option due to its flexibility and affordability, MASC offers various platforms where Security as a Service requirements are to be considered. The move towards cloud-based security solutions is enabling a more efficient and flexible platform for business, with less investment in physical hardware on site.
We work in close co-operation with security management and operations personnel to ensure reliable and accurate management information. This enables us to provide complete control of security procedures – ensuring early intervention, corrective action and minimal impact on business activities. Dedicated account managers and directors oversee each project, providing full accountability for performance throughout the process. This is underpinned by regular review meetings, measuring performance against service-level agreements and ensuring project are on time and within budget. MASC values and appreciates the level of investment that our clients have placed into their fire and security systems, we believe that these systems should be cared for and maintained in order to protect that investment. We offer tailor made SLA’s to ensure that the correct preventative maintenance procedures are implemented following the completion of the installation.
Get in touch to enquire about our Service Level Agreements and we will arrange for a solutions consultant to assist.